Policies

Our philosophy is to offer a stress free, top quality grooming experience for your dog. We pay special attention puppies, older pets and pets with health issues. Fetching Canine Grooming will not groom any dog that is not up-to-date on their RABIES. Your pet's safety and comfort are our first priority.

We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive. This includes nail trims, ear plucking excessive brushing to attempt to dematting, or any non-comfort groom for any senior dog not in good physical health to with stand the long standing required for certain groom styles. Fetching Canine Grooming reserves the right to refuse service.

Senior pets will be groomed for cleanliness and comfort only. Some senior pets we will advise be groomed under vet supervision for their own safety. Any senior pet we see fit, must have a senior form filled out prior to his/her groom.

You, the owner, will advise us of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions. These may include prior surgeries, hip or joint issues, warts, moles, ear infections or skin problems. If dog bites or has aggression tendencies. Fetching Canine Grooming reserves the right to use a soft muzzle on your pet for safety of both pet and or groomer if need be.

Additional charges may apply due to any pet with difficult temperament and behavior issues during the groom.

You the owner will be held liable for any bites that require medical treatment and for any property damage caused by their pet. For example: biting, females in heat, constant urine marking by unneutered males, as well as salon de-bugging treatment due to any pets with flea and or tick infestation.

You the owner will be available by phone while your pet is in our care, at all times, for questions or an emergency. By signing our new client form when you first come in, you are stating you are in agreement to this statement.

Matting, if your pet cannot be humanely de-matted, we discuss with you to clip the hair short and "start over." We believe in Humanity OVER Vanity. We will always discuss this with the owner first. If owner does not agree with us, we will ask the owner to come pick up his/her pet.

Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet's skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Fetching Canine Grooming is not responsible for any pre-existing conditions due to a matted coat. Owner must be aware there is risk of moles, or warts, being nicked while shaving under a matted coat.

Fetching Canine Grooming will not groom any dog that is not up-to-date on their RABIES.

Pick Up and Drop off.

Please drop off close to scheduled grooming appointment time, as we are an appointment only salon. (Unless you have made special arrangements at the time of your scheduled appointment). Late arrivals over 20 minutes in some cases will have to reschedule.

We normally give owner a pick up time or call when pet is completed. For space reasons and prolonged pets in our care, we like all pets picked up within 90 minutes of their completion call. Any pets picked up later will be charged an extended day fee of $10.00 while your pet is in our care. If any pet needs to be dropped off first thing in the morning and not able to pick up at end of day, that is considered extended stay and you will be charged.

Late arrivals over 20 minutes in some cases will have to reschedule.

We appreciate 24 hour in advance to cancel any appointment, at the very latest FIRST thing in the morning call to avoid a NO SHOW NO CALL cancel fee of $25.00.

Payment

Payment is due at completion of groom. Pricing varies for each pet and is determined by breed, size and condition of your pets coat. We accept Cash, Credit Cards, and Checks shall be made out to: Fetching Canine. There will be a $35.00 charge for Non-Sufficient Funds.